Privacy Policy

Data Controller Information

Grexalonshep is the data controller responsible for your personal data. Our registered business address is:

Brunswick Industrial Estate
Unit 4 Sandison Ct
Newcastle upon Tyne NE13 7BA
Great Britain

If you have any questions about this Privacy Policy or our data practices, you can contact us at reply@grexalonshep.world or by phone at +44 191 340 1271.

Information We Collect

We collect information that you provide directly to us when you use our services, including when you contact us through our website, schedule a consultation, or communicate with us. This information may include your name, email address, phone number, postal address, garden location details, and any other information you choose to provide.

We also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, operating system, referring URLs, pages viewed, time spent on pages, and usage patterns. This information helps us improve our website and services.

We may collect information about your interactions with our advertisements, including which ads you view and click on, to help us measure the effectiveness of our advertising campaigns.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our plant selection consultation services. This includes responding to your inquiries, scheduling consultations, providing recommendations, and communicating with you about our services.

We may also use your information to send you updates about our services, respond to your questions, and provide customer support. We do not use your information for purposes unrelated to our services without your consent.

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

Consent: When you provide explicit consent for specific processing activities, such as receiving marketing communications.
Contractual necessity: When processing is necessary to fulfill our contractual obligations to you, such as providing consultation services.
Legitimate interests: When processing is necessary for our legitimate business interests, such as improving our services and website functionality, provided these interests do not override your rights and freedoms.
Legal obligations: When processing is required to comply with applicable laws and regulations.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.
When required by law or to respond to legal process, such as court orders or subpoenas.
To protect our rights, property, or safety, or that of our clients or others.
In connection with a business transfer, such as a merger or acquisition, with appropriate notice to you.

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Options

Under GDPR and the UK Data Protection Act 2018, you have the following rights regarding your personal information:

Right to access: You can request a copy of the personal information we hold about you. We will provide this information within one month of your request, free of charge, unless the request is manifestly unfounded or excessive.
Right to rectification: You can request correction of inaccurate or incomplete information. We will correct any errors promptly upon verification.
Right to erasure: You can request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the original purpose or you withdraw consent.
Right to restrict processing: You can request limitation of how we process your information, for example, if you contest the accuracy of the data.
Right to data portability: You can request transfer of your information to another service provider in a structured, commonly used format.
Right to object: You can object to certain types of processing, including direct marketing and processing based on legitimate interests.
Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Rights related to automated decision-making: You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects.

To exercise these rights, please contact us using the information provided in the Contact Information section below. We will respond to your request within one month, though this may be extended by two months for complex requests.

If you are not satisfied with our response or believe we are processing your personal data unlawfully, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority. You can contact the ICO at ico.org.uk or by phone at 0303 123 1113.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws, including GDPR requirements for international transfers.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

When determining retention periods, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

Specific retention periods:

Contact form submissions: Retained for 2 years from the date of submission, unless you request earlier deletion.
Consultation records: Retained for 7 years for tax and legal compliance purposes.
Marketing consent records: Retained until consent is withdrawn or deemed no longer valid.
Website analytics data: Retained in anonymized form for up to 26 months.

After the retention period expires, we will securely delete or anonymize your personal information in accordance with our data protection obligations.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you believe we have collected information from a child under 16, please contact us immediately using the information provided in the Contact Information section.

Third-Party Services

Our website uses third-party services that may collect and process your information:

Google Ads Conversion Tracking: Tracks conversions from our advertising campaigns to measure effectiveness. Google uses cookies and similar technologies to track your interactions with our ads. This helps us understand which advertisements are most effective. Google's privacy policy can be found at policies.google.com/privacy.
Google Ads Remarketing: Enables us to show relevant advertisements to visitors who have previously visited our website. Google uses cookies to serve ads based on your past visits to our site. You can opt out of Google's use of cookies for advertising by visiting Google's Ads Settings.
Google Analytics: Collects anonymous usage statistics to help us understand how visitors interact with our website. This includes information about pages viewed, time spent on pages, and navigation patterns. Google Analytics uses cookies and may collect your IP address. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
Google Maps API: Provides mapping functionality when displaying location information. Google Maps may collect location data and usage information. Google's privacy policy applies to this service.

These services have their own privacy policies governing the collection and use of information. We encourage you to review their privacy policies to understand how they handle your information. We do not control these third-party services and are not responsible for their privacy practices.

Data collected by these third-party services may be transferred to and stored on servers located outside the European Economic Area (EEA), including in the United States. These transfers are subject to appropriate safeguards as required by GDPR.

Cookie Usage

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. For detailed information about our cookie practices, please see our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Grexalonshep
Brunswick Industrial Estate
Unit 4 Sandison Ct
Newcastle upon Tyne NE13 7BA
Great Britain
Phone: +44 191 340 1271
Email: reply@grexalonshep.world