We're here to help you create the perfect garden. Use the form below to get in touch with our plant selection consultation team. We'll respond to your inquiry typically within 24-48 hours during business days.
When contacting us, please include information about your garden size, location, and any specific concerns or goals you have. This helps us prepare for your consultation and provide the most relevant advice.
Brunswick Industrial Estate
Unit 4 Sandison Ct
Newcastle upon Tyne NE13 7BA
Great Britain
Our office is located in Brunswick Industrial Estate. Please note that consultations are conducted on-site at your property rather than at our office. If you need to visit our office for any reason, please contact us in advance to arrange an appointment.
Phone: +44 191 340 1271
Email: reply@grexalonshep.world
Our business hours are Monday to Friday, 9:00 AM to 5:00 PM GMT. We aim to respond to all inquiries within 24-48 hours. For questions that require immediate attention, please call during business hours. For general inquiries, email is preferred as it allows us to provide more detailed responses.
We'll send a response acknowledging your request and asking any clarifying questions about your garden and consultation needs, typically within 24-48 hours of receiving your inquiry.
We'll work with you to find a convenient date and time for your consultation. We typically require 7-14 days' notice for scheduling, though we may be able to accommodate shorter notice depending on availability.
Before your consultation, we'll send you a brief preparation guide with suggestions for what to have ready and any information that will help us make the most of our time together.
